Your Phone System, Your Receptionist, Your Customer Service Agent, Your Sales Person,
all reduced to one link.
Your customers open a link and speak to SARAH. She understands 99 languages, thinks in 119 and speaks 17 natively. Whichever one they use, she answers in it, and she hears the feeling behind the words as well as the words themselves. Behind that moment sits a complete sovereign telephone system: extensions, routing, transfer to your people, appointment booking and a full audit ledger. Behind that sits one intelligence layer with 34.7 million enterprise features and 25,000 industry applications. Reach her from a browser, a SIP handset or a public number. Nobody needs a telephone number, on either side.
Three things most companies rent separately, delivered as one.
A voice assistant on its own is a script. A switchboard on its own is plumbing. Voice Link is the telephone system, the advisor who answers it, and the connections into your business, all in one governed product.
A sovereign telephone system
Extensions for every desk, intelligent routing, hold and warm transfer, after-hours rules and escalation. The dial plan your IT team expects, running on infrastructure you control.
SARAH, on the line
A 235-billion-parameter advisor on the voice path, not a relay. She holds the conversation in 99 languages and speaks back natively in 17 of them; the rest she translates on screen. She remembers the caller, and books, routes or escalates as a senior receptionist would.
SOPHIA behind every call
34.7 million enterprise features and 25,000 industry-specific applications, from CRM and calendar to ERP, payments and ticketing, all reached through one governed API layer. What is said on the call gets written where it belongs.
Most voicebots book an appointment. SARAH runs the telephone.
The voice assistants on the market today work alone on a website: they take an appointment, they have no telephone system behind them, no extension of their own and no intelligence layer connecting them to the rest of the business. When they need a person they divert the call to a mobile, and you pay for the diversion. Voice Link was designed the other way round.
Two brains, one SARAH
A 235-billion-parameter brain holds the conversation with your customer. A 744-billion-parameter brain behind it carries the orchestration: the long, autonomous jobs that run across your systems. Both run on NVIDIA B300 infrastructure with the headroom to do it.
Autonomous, not agentic
One intelligence layer monitors every autonomous task. There is no army of agents to build, supervise or pay for. There is one SARAH who knows the whole business, and one memory behind her.
Emotional nuance in 17 spoken languages, understanding in 99
She understands what sits behind the words, in real time, not just the transcript. A multilingual contact center in one extension, with the judgment of a senior receptionist.
One memory, every channel
Chat widget, browser call, SIP handset, public number or video conference: it is the same SARAH with the same memory and the same account of your customer. Nothing has to be repeated and nothing gets lost between channels.
A complete telephone system
As many extensions as you require. Human and AI extensions on one dial plan, transferring in both directions. Split it by department, or give one persona the whole business. Outbound trunks are available; inbound is where the value is.
Never oversold
One thousand concurrent users per B300 server, at a one-to-one contingency ratio. It is a number we worked out and hold to; we do not place more on a server than it can carry.
A browser, a handset or a public number. The same extension.
Voice Link is modular telephony. Every path lands on the same SARAH extension with the same memory, so you choose how customers arrive rather than which product you bought.
Any browser, any device
A link on your website opens a full-screen telephone on a mobile and an inline one on a desk. No app to install. Customers book, ask and are transferred from the page they were already reading.
Your existing phone system
Connect the PBX you run today over SIP and SARAH becomes an extension on it. Handsets, hunt groups and the AI receptionist share one dial plan.
A public number as a SIP URI
Point a public number straight at the extension as a SIP URI. No SIP trunk to rent and, in markets such as the United States where receiving calls is billed, no per-call cost to answer.
A widget on any page
Voice Link installs on any web page as a widget. Click, and talk. We install it free of charge for every customer.
A number you never publish
Telemarketers and automated dialers reach SARAH, not your staff. A browser call requires a real person to click; there is no automated dialing into it, so the line is built to be compliant from the start.
Side by side with your people
SARAH filters, answers and books; she transfers to a human extension when it matters. AI voice agents work alongside your receptionist and your team, not instead of the people you choose to keep.
Our own switch. Our own PBX. Nothing borrowed.
Voice Link is not a voicebot bolted onto someone else's telephony. The carrier-grade switch, the PBX, the WebRTC gateway, the SIP gateway and the video conference bridge were all written by us, from scratch. None of it is built on FreeSWITCH, Asterisk or any other open-source system, and there is no external API on the voice path. Every PBX feature you would look for is there. SARAH lives inside the switch: the conversation, speech recognition and speech synthesis run in the same box, so nothing travels and nothing waits.
Carrier-grade switch
Our own switching fabric, with SARAH resident on it. Routing, transfer, hunt groups, queues and recording. The full switchboard, coded by us.
One appliance
Switch, PBX, gateways, SARAH, speech-to-text and text-to-speech in a single appliance, in a data center or on your premises, whichever you prefer. No round trips to third-party speech or model providers.
Works offline
On-premise, the appliance sits behind your site's phone system and runs with no internet connection at all. When you want email, WhatsApp, Telegram or social channels, we supply a proxy for exactly that traffic and nothing more.
Talks to the systems you already run
SIP into the PBX on site, an Alcatel in a hotel for example, and connectors into any hospitality, CRM or ERP platform through SOPHIA. SARAH sits between them.
Every call recorded
Recording is inherent, not an add-on. After each call the recording link and the transcript are emailed to one or more nominated addresses, with a translation when the caller spoke another language. Out of the box.
Video conference bridge
The same intelligence layer, the same memory, on a video bridge we built ourselves. One SARAH across voice, chat and video.
One Voice Link, one conversation at a time. No meter running.
A Voice Link is one AI channel: one concurrent conversation, unlimited minutes, no per-minute charge to receive a call, where others bill around ten cents a minute for the same thing. When a second call arrives while SARAH is speaking, she does not leave it in a queue: the switch passes it straight through to your handsets, autonomously, so a person still answers. Businesses that take several calls at once are sized case by case. We look at concurrent SIP and browser traffic and provision the channels to match. And when a caller's state calls for a person, SARAH hears it: her emotional intelligence escalates the call to a human extension in the moment, without being asked.
Calls and conversations are not the same thing.
SARAH Switch, our own carrier-grade switching fabric, carries millions of concurrent calls at any given time. We put no limit on how many calls can queue for your business: the only ceilings are the capacity of your own carrier and of the phone system you use. What a plan sizes is the number of live AI conversations SARAH holds at the same moment.
| Plan | Live AI conversations at the same time |
|---|---|
| Voice Link | 1 concurrent conversation |
| OMEGA Mini | Up to 30 |
| OMEGA Pro | Up to 500 |
| OMEGA Enterprise | Up to 1,000 |
| OMEGA Hyperscale | Up to 30,000 |
A call that arrives while every AI conversation is in use is still carried: it rings through to your team's handsets or waits in your queue, so a person answers it.
The integrations are already built.
Every extension has its own intelligence and its own memory. When SARAH needs something she does not hold, she asks SOPHIA, which holds 34.7 million enterprise connectors and features from the systems banks, airlines and hotel groups actually run: Amadeus, Marriott Bonvoy, Hilton Honors, Oracle OPERA Cloud and OPERA 5, CRM, ERP, payments and property management. Integrations that are quoted elsewhere at a hundred thousand dollars per ERP are built once here and used again for every customer. If the answer is not in your tenancy, SOPHIA looks it up on the open web and hands it back to the caller in seconds, while they are still on the line.
An AI receptionist. A phone system. A persona for every desk.
Voice Link is the interface to your whole company. Give one persona the run of everything, so she can hold a real conversation about any part of the business and transfer the call wherever it belongs. Or compartmentalize: one extension for HR only, one for customer service only, one for sales only. Each AI extension is $300 a month. Human extensions and AI extensions sit on the same dial plan, and calls pass between them in both directions, as on any telephone system.
AI receptionist
Answers every call, in the caller's language, and routes by intent rather than a menu tree.
Customer service
Resolves account questions from your knowledge and writes the outcome to the record.
HR manager
A dedicated extension for staff. Policies, leave and onboarding, answered with discretion.
Executive assistant
Books the diary, screens the line, briefs the principal before the transfer.
Sales
Qualifies, books the meeting and hands to a person with the conversation already in hand.
Your own persona
Customer-facing or internal, as many extensions as you need, each with its own remit.
From a link on your website to a completed outcome.
One link, any device
The caller opens your branded page. Voice begins in the browser. There is no number to dial and no queue to wait in.
Answered, in their language
SARAH greets them with the context you already hold, such as prior visits, account and region, and holds the conversation in whichever of 99 languages they speak.
Booked, answered, routed
Appointments captured in the conversation. Questions answered from your knowledge. Requests routed by intent rather than a menu tree.
A person, when it matters
Warm transfer to any SIP extension, whether a clinician, an adviser or a director, with the conversation so far already in hand.
Written to the record
CRM, calendar and ticketing updated through SOPHIA. Consent, suppression and an immutable audit trail kept as standard.
Everything a switchboard does. Nothing it should not.
Voice Link is production telephony first. The conversational layer sits on top of it, not in place of it.
Extension map
SIP extensions for people and for SARAH on one dial plan. Humans and the advisor share the same switchboard.
Routing and transfer
Intent-based routing, hold, warm transfer, after-hours rules and emergency escalation.
Booking and CRM writes
Appointments captured in voice; connector actions to calendar, CRM and ticketing through SOPHIA.
Memory and enrichment
Caller context from OMEGA enrichment and shared memory. No conversation starts from nothing.
Compliance ledger
Suppression, consent, role-based access and an immutable audit trail on every session.
WebRTC and SIP
A browser link for customers; SIP and PSTN paths for the handsets and carriers you already run.
Rented reception, set against Voice Link.
| SARAH Voice Link | Conventional stack | |
|---|---|---|
| What is purchased | A sovereign telephone system with SARAH and SOPHIA included | A voicebot widget, or seats in a call center |
| How customers reach you | A weblink, from any device, any country, in any of 99 languages | A telephone number, an IVR, a queue |
| Depth of integration | 34.7 million enterprise features through SOPHIA | Middleware glue, or none |
| Monthly cost | $300 a month per AI channel. Unlimited minutes, no charge to receive a call | Around $0.10 a minute to receive calls, plus seats and after-hours cover |
| Telephony underneath | Our own carrier-grade switch, PBX, WebRTC and SIP gateways, video bridge, written from scratch, in one appliance | A bot on top of FreeSWITCH, Asterisk or a rented cloud PBX, with third-party speech APIs |
| Call recording | Every call recorded; link, transcript and translation emailed automatically | An add-on, or per-minute recording fees |
| Booking | Completed within the conversation | A separate calendar tool and call-backs |
| Reaching a person | Warm transfer to any human or AI extension, on the same system | Diversion to a mobile or landline, with the diversion charges paid by you |
| Intelligence | A 235B conversational brain and a 744B orchestration brain, one memory across chat, browser, SIP and public number | A single appointment bot, working alone on a website |
| Connectivity | WebRTC in any browser, SIP to your existing PBX, a public number as a SIP URI | A public number only, no SIP, no extension of its own |
| Unwanted calls | No published number; every browser call starts with a real person clicking | A published number that telemarketers and robocallers reach first |
| Scale | One product, as many personalized links as you have customers | Hiring in step with demand |
What is included, at each level.
Voice Link is the entry point to the enterprise stack. Start with the receptionist and the phone system. Activate the back end when you need it. Have it run for you when you would rather not. A single doctor's clinic and a major enterprise receive the same product, working the same way; more features are switched on as they are needed. We recommend an on-premise engine beside your web page. Hosted is where most customers begin.
The AI receptionist and the complete phone system. One concurrent conversation included; add channels for $300 a month per concurrent conversation each.
- Sovereign telephone system: as many extensions as you require, routing, hold, transfer, audit
- Reach SARAH by browser link, SIP from your existing PBX, or a public number as a SIP URI
- SARAH on the voice path, understanding 99 languages and speaking 17 natively
- Appointment booking within the call
- Warm transfer between AI and human extensions, both directions
- Branded weblink, no telephone number required
- One AI channel: one conversation at a time, unlimited minutes, no per-minute charges. Further channels sized to your concurrent volume
- Every call recorded: recording link, transcript and translation emailed to your nominated addresses
The full system. The moment a back-end feature is activated behind your Voice Link, you are on Hosted.
- Everything in Voice Link
- Back-end orchestration through SOPHIA, 34.7 million enterprise features
- 25,000 industry-specific applications, activated behind the scenes
- Enterprise connectors included: NetSuite, CRM, ERP and payments, not sold as integration projects
- Your own portal to configure workflows and personas
- Full OMEGA Revenue Engine modules
Hosted, run for you. We build the workflows, activate the connectors and look after the personas.
- Everything in OMEGA Hosted
- A dedicated chat room with a named person attached
- Workflow design and connector activation done for you
- Ongoing support: send a message and it is handled
- Persona tuning and knowledge upkeep
Every business already has a website. Voice Link makes it the front door of the telephone system, and the doorway to the enterprise stack.
Provenance
Voice Link is built and operated by Scale Growth AI on sovereign NVIDIA DGX infrastructure. The switch, PBX, gateways, conference bridge, speech recognition and speech synthesis are our own code; nothing on the voice path is rented from a third-party model, speech or telephony provider.
Founded by Mike Farrell, Co-Founder and CEO, with four decades in go-to-market, and Chris Adams W. Ismail, Co-Founder and Systems Architect, with twenty years building enterprise-grade systems.
Place your telephone system behind a link this week.
A thirty-minute conversation is enough to scope your extensions, booking rules and vertical. The live line above is the product you would receive.