Linear cost
More calls means more seats, more supervisors and more training. A human agent on a phone-heavy inbound floor completes on the order of thirty to forty calls in a shift.
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Call centers and BPOA multilingual contact center in one extension.
SARAH answers, qualifies, resolves and books around the clock, in the caller's language, on a telephone system we wrote ourselves. Your agents take the conversations that need a person, with the call so far already in hand. Every call is recorded, transcribed and written to one memory.
The problem today
Volume, languages and attrition. Every shift.
Contact centers and BPOs sell capacity, quality and coverage. The same four things break the model on every floor.
Language coverage
Every new language is a new pod to hire, train and schedule, or a caller who gets English only.
Nights, weekends and surges
Queues build when the floor is thin, and the caller who waits is the caller who leaves.
Context lost at every hand-off
The caller repeats the story to the bot, the agent and the supervisor, and the CRM is updated when someone remembers.
Full capabilities
Everything a contact center runs, on one switch and one memory.
Voice Link is the telephone system, the advisor who answers it and the connections into your business, in one governed product. Nothing borrowed: the switch, the PBX and the gateways were written by us, from scratch.
Telephony and routing
- SARAH Switch, our own carrier-grade switching fabric: routing, transfer, hunt groups, queues and recording
- Extensions for every desk, intent-based routing, hold, warm transfer, after-hours rules and emergency escalation
- Human and AI extensions on one dial plan, transferring in both directions
- Connect the PBX you run today over SIP and SARAH becomes an extension on it
- Point a public number straight at an extension as a SIP URI, with no SIP trunk to rent
- Callers reach the same extension from a browser, a SIP handset or a public number
The conversation
- SARAH understands 99 languages and speaks 17 natively, answering in the caller's language
- She hears the feeling behind the words, and her emotional intelligence escalates a call to a person when the caller needs one
- Answers from your knowledge base, not a static IVR script
- Books appointments inside the call, takes orders and resolves account questions
- The same SARAH across voice, web chat, WhatsApp, Telegram and video conference
Quality and evidence
- Every call recorded: recording is inherent, not an add-on
- After each call, the recording link and the transcript are emailed to the addresses you nominate, with a translation when the caller spoke another language
- Every action SARAH takes is logged: who, what, when and the logic behind the decision
- One memory: the next conversation starts where the last one ended, on any channel
Systems and data
- SOPHIA, the Layer-3 API hub: CRM, ticketing, ERP, payments and scheduling through one governed layer
- 34.7 million enterprise connectors and features; integrations built once and used again
- What is said on the call is written where it belongs
- If the answer is not in your tenancy, SOPHIA looks it up and hands it back while the caller is still on the line
Running many clients (BPO)
- Compartmentalize: one extension per client, department or line of business, each with its own remit
- Or give one persona the run of the whole business
- Personalities are roles on one mind, each drawing on memory with the clearance its role allows
- Operators run the motion for many end customers on one engine, without a second stack per logo
Beyond the inbound queue
- Omega Leads for outbound campaigns: contact-level intent, research, verified contact data and qualified meetings
- Email with a voice link: the customer speaks to SARAH straight from the message
- Follow-up, confirmations and reminders sent automatically
- Customer success workflows: onboarding sequences, health scoring and renewal reminders
How it works
01
02
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A call, from ring to record.
Arrive
The caller dials your number, opens your branded link or reaches an extension on your PBX. There is no queue to wait in while an AI conversation is free.
Converse
SARAH greets them with the context you already hold and holds the conversation in their language.
Resolve or book
She answers from your knowledge, takes the order, books the appointment or updates the account through SOPHIA.
Transfer and record
When it matters, a warm transfer to any SIP extension with the conversation in hand. Recording, transcript and translation go to the nominated addresses.
Unit economics (illustrative)
Capacity that does not scale with headcount.
Operators often model a 500-seat inbound floor. A sovereign Voice Link channel can run around the clock, while a person works a shift. Multiply by channels, working days and your own conversion assumptions, then compare with fully loaded agent payroll plus tools.
30 to 40
Typical human calls per agent per shift on a phone-heavy inbound floor.
About 120
Illustrative SARAH conversations per channel per day in a 24/7 model, when email and web traffic feed the line.
1,000
Concurrent users per B300 server, at a one-to-one contingency ratio. We do not place more on a server than it can carry.
Illustrative planning math only: your vertical, compliance rules and offer complexity change the curve. See the full comparison.
What people keep
People own the escalations.
SARAH works alongside your agents, not instead of the people you choose to keep. She takes the volume; your team takes the moments that need judgment.
Escalations and exceptions
The caller who is upset, the case outside policy, the decision with consequences.
People own the escalations.
Relationships
Key accounts, retention saves and the calls where a named person matters.
People own the relationship.
Quality and coaching
Your supervisors read the transcripts and the ledger, and set the rules SARAH follows.
People own the standard.
Deployment and sovereignty
Your data stays yours. Your voice path stays yours.
Most AI voice products are a bot on someone else's telephony, calling someone else's model over the public internet. SARAH is the telephone system, the intelligence and the connections into your business, on infrastructure you control. It is built to be compliant, and each deployment is configured for the rules of the regions you serve.
- The 235B Brain, seeded with our own harness, holds the conversation; a 744B brain behind it carries the long, autonomous jobs across your systems
- Our own carrier-grade switch, PBX, WebRTC and SIP gateways: no external API on the voice path
- Speech recognition, speech synthesis and the conversation run in the same appliance, in a data center or on your premises
- On premises, the appliance can run behind your phone system with no internet connection at all
- A Private Enterprise IP Network with its own dedicated VLAN per client, not the public internet
- Client data is never sent to third-party AI; every action is logged for audit
Plans and scale
Calls and conversations are not the same thing.
Size SARAH to your peak, not your average. The switch carries your calls; a plan sets how many live AI conversations run at once.
SARAH Switch, our own carrier-grade switching fabric, carries millions of concurrent calls at any given time. We put no limit on how many calls can queue for your business: the only ceilings are the capacity of your own carrier and of the phone system you use. What a plan sizes is the number of live AI conversations SARAH holds at the same moment.
A call that arrives while every AI conversation is in use is still carried: it rings through to your team's handsets or waits in your queue, so a person answers it.
Live AI conversations at the same time
| Plan | Live AI conversations |
|---|---|
| AI Receptionist and Voice Link | 1 per AI extension |
| OMEGA Mini | Up to 30 |
| OMEGA Pro | Up to 500 |
| OMEGA Enterprise | Up to 1,000 |
| OMEGA Hyperscale | Up to 30,000 |
Every plan runs the same brain, the same memory and the same knowledge base.
Questions
What contact center and BPO leaders ask us.
Does SARAH replace our ACD or PBX?
She does not have to. Connect the PBX you run today over SIP and SARAH becomes an extension on it, sharing one dial plan with your agents. Or run on our switch and PBX end to end.
What happens when every AI conversation is busy?
The call is still carried. It rings through to your team's handsets or waits in your queue, so a person answers it. Calls and live AI conversations are sized separately.
Which languages?
SARAH understands 99 languages and speaks 17 natively. She answers in the language the caller uses and switches when they do.
How do we check quality?
Every call is recorded. The recording link and transcript, with a translation when needed, go to the addresses you nominate, and every action is logged for audit.
Can we run several clients on one deployment?
Yes. Give each client, department or line of business its own extension and remit, on one engine, without a second stack per logo.
Where does the voice data go?
Nowhere you have not chosen. Speech, language and the conversation run in our appliance, in a data center or on your premises, over a private network. Client data is never sent to third-party AI.
Hear SARAH take a call.
Thirty minutes: we listen to your queue, your languages and your peak, and show you the extension map.